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If the client is dissatisfied after 7 rounds of revision of their essay because it does not meet the particulars that the client originally instructed, the client holds the exclusive right to contact the Customer Support to file a detailed complaint, proving that the 7 times revised essay still does not match the initial instructions. It is then the responsibility of Essay Inn to either:
1. Assign the client a different writer if we believe your Essay can be handled appropriately by another writer
2. To provide a full refund depending on your needs that may not necessarily match the quality of work we provide.
It is however, at the sole discretion of Essay Inn to offer a refund in case of minor delivery delay or a minor content error, as they may not necessarily be adequate to give rights to a full refund. The client and Essay Inn may negotiate on other forms of compensation such as a partial refund or discounts on current/future orders.
In the event that the client's credit card is charged falsely for an extra amount, Essay Inn will take all necessary steps to refund the falsely charged amount in the minimal possible time.
The client agrees to contact and inform Essay Inn for direct resolution in case of dissatisfaction with the essay written or the service provided before initiating to contact the intermediary. If after 14 days of initial contact for resolution, the client and Essay Inn have still not reached an agreement, the client may contact the mediator for arbitration.
Failure to contact Essay Inn before initiating a chargeback will be considered a breach of contract and shall be disputed accordingly.
"Essay Inn has the ability to provide over and above average. They go till the last mile - I got an A Grade essay, round the clock Customer Support and Delivery before my deadline. It was great."